Frequently Asked Questions

1. What methods of payment do you accept? We accept Visa, Mastercard, Amex, Discover, PayPal and Google Pay. 

2. What if I need to modify my order? If you need to modify your order please contact us at

3. How do I cancel my order? Orders cannot be canceled through our website after they are placed. However, you have a window of 24 hours that you can email us to cancel your order before it is shipped.

4. Do you provide tracking information? Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 10 days, then please contact us. You can click on the tracking number directly from your email to see where your item is or you can copy the tracking number and track on our website Track Order page.

5. I ordered multiple items but only received one. Where is the rest of my order? We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.

6. How long are shipping times? Shipping can vary from 5 to 21 business days depending on our partners.

7. What's your return policy? Please check our return policy at

8. What happens if I receive the wrong items? Please email us at with your name, email, phone number, order number and the item that you actually want so that we can confirm that the item shipped was incorrect from what you ordered on our website. After we confirm that an item was sent incorrectly we will send you a correct item free of charge.

Any other questions not answered above? Please contact us.